Twilio Articles
20 articles
Start Conversation widget now available in Studio
Twilio Studio Adds Start Conversation Widget for Simplified Two-Way Messaging Flows Twilio has introduced the Start Conversation widget to its Studio platform, enabling developers to initiate two-way Twilio Conversations directly within Studio flows without requiring custom code or API calls. The w...
- • Start Conversation widget eliminates need for custom code when initiating two-way conversations in Studio flows
- • Widget automatically creates Conversations and handles inbound message routing without additional configuration
- • Feature targets outbound and REST API-triggered flows; inbound flows already support Conversations natively
Increased MMS rate limits for A2P 10DLC Phone Numbers in the U.S. starting March 18, 2026
Twilio Enhances MMS Rate Limits for A2P 10DLC Numbers Based on Brand Trust Twilio is introducing a new approach to MMS rate limits for Application-to-Person (A2P) 10-digit long code (10DLC) phone numbers in the United States. Effective March 18, 2026, the company will replace the previous uniform r...
- • Rate limits will now be dynamically set based on individual Brand Trust Scores
- • The previous fixed 1 MPS (message per second) limit is being eliminated
- • Campaign use cases will play a role in determining messaging throughput
How to Approve Real Users and Block Fake Accounts at Sign Up with Lookup and Verify
Twilio Offers Multi-Layered Approach to Block Fake Accounts and Prevent Fraud During User Onboarding Twilio has developed a comprehensive Node.js tutorial demonstrating a four-tier defense strategy for preventing fake account creation and protecting user registration processes. The approach leverag...
- • The tutorial outlines four defense layers: line type checks, line status verification, identity matching, and SMS one-time password (OTP) verification
- • Developers can use Twilio's Lookup and Verify APIs to implement sophisticated account screening
- • The approach helps prevent automated bot registrations and reduce potential fraud during user onboarding
How to Handle No-Answer/Pickup Scenarios with Voicemail and Callback using Twilio Voice
Twilio Offers Comprehensive Guide for Handling Voice Call No-Answer Scenarios with Voicemail and Callback Strategies Twilio has published a detailed tutorial demonstrating how developers can implement advanced voice call handling techniques using Twilio Voice API. The guide focuses on managing scen...
- • Provides developers with techniques for handling unattended or missed voice calls
- • Demonstrates implementation of voicemail and callback strategies using Twilio Voice API
- • Offers solutions for creating more responsive and user-friendly communication workflows
Twilio Now Supports Unified Opt-Outs across RCS, SMS, and MMS channels
Twilio Introduces Unified Opt-Out Management Across RCS, SMS, and MMS Channels Twilio has enhanced its Programmable Messaging platform with a new cross-channel opt-out management feature. The system now automatically enforces opt-out preferences across RCS, SMS, and MMS channels, providing a compre...
- • Opt-out keywords now work universally across RCS, SMS, and MMS channels
- • Automatic blocking prevents messages to users who have opted out on any channel
- • Feature is active by default with no code changes required
Build a WhatsApp AI Agent with Node.js, Twilio Messaging, and OpenAI’s GPT-5
Twilio Demonstrates WhatsApp AI Agent Integration with OpenAI's GPT-5 Twilio has published a comprehensive tutorial demonstrating how developers can create an AI-powered WhatsApp agent using Twilio's WhatsApp Business API and OpenAI's advanced GPT-5 language model. The tutorial provides a step-by-s...
- • Developers can build AI-powered WhatsApp agents using Twilio's Messaging API and OpenAI's GPT-5
- • The tutorial provides a Node.js-based implementation for creating intelligent conversational interfaces
- • Integration enables advanced AI-driven communication solutions for businesses
Community, AI in Action, and Twilio News: Reflections on Our Biggest User Group Yet
Twilio Segment User Group Highlights Community Engagement and AI Innovations in London Twilio hosted a significant user group event in London on February 26, 2026, bringing together professionals from the communications and customer engagement ecosystem. The event focused on showcasing the latest d...
- • Twilio organized a user group event in London, highlighting community engagement
- • The February 26 gathering focused on platform innovations and AI technologies
- • Event serves as a platform for networking and knowledge sharing among Twilio users
Customer lifetime value: formula, calculation & examples
Twilio Breaks Down Customer Lifetime Value (CLV) Calculation and Optimization Strategies Twilio provides a comprehensive guide to understanding and maximizing Customer Lifetime Value (CLV), a critical metric for businesses looking to optimize their revenue potential. The article explores the fundam...
- • CLV helps businesses understand the long-term financial value of each customer relationship
- • The calculation involves analyzing customer revenue, retention, and associated costs
- • Improving CLV can lead to more efficient marketing and customer engagement strategies
SFMC Extension Async Action
Twilio Introduces Async Batch Support for Salesforce Marketing Cloud Destination Extensions Twilio has expanded its Salesforce Marketing Cloud (SFMC) integration capabilities by introducing a new async batch action for destination extensions. This update allows for more flexible and efficient data ...
- • New async batch support enables more efficient data handling for SFMC destination extensions
- • The extension operates without immediate observability, offering a lightweight integration approach
- • Designed to enhance marketing workflow flexibility and performance
How To Containerize A Twilio App With Docker
Twilio Provides Comprehensive Guide to Containerizing Applications Using Docker Twilio has published a technical tutorial demonstrating how developers can containerize their communication applications using Docker, offering insights into modernizing application deployment and improving scalability....
- • Docker containerization provides a standardized approach to packaging Twilio communication applications
- • Containerization helps improve application portability and deployment consistency
- • The tutorial offers developers practical steps for implementing Docker with Twilio-based projects
ConversationRelay widget is now available in Studio
Twilio Introduces ConversationRelay Widget in Studio for Advanced Voice Call Routing Twilio has expanded its Studio workflow builder by adding a new ConversationRelay widget, which enables developers to connect live voice calls directly to a WebSocket server. This enhancement provides more flexible...
- • Enables direct WebSocket connection for live voice calls in Twilio Studio
- • Supports custom voice parameters and advanced call control configurations
- • Provides explicit success and failure transition states for call routing
More actionable error codes for A2P 10DLC Campaign registrations
Twilio Enhances A2P 10DLC Campaign Registration Error Reporting with More Granular Codes Twilio is introducing more specific error codes for US A2P 10DLC Campaign registrations, starting March 23, 2026. The new error codes aim to provide clearer, more actionable feedback when a campaign is rejected...
- • New error codes will provide more specific reasons for A2P 10DLC campaign registration rejections
- • Error codes will be available across API responses, event streams, and Twilio Console
- • Businesses are advised to review and update their error handling logic to leverage the new codes
How to Block Spam Calls with Twilio Voice in Node.js
Twilio Offers Developers Solution to Block Spam Calls Using Voice Add-ons in Node.js Twilio provides developers with a comprehensive tutorial on implementing spam call blocking mechanisms using Twilio Voice and Node.js. The tutorial focuses on leveraging third-party add-ons like Marchex Clean Call ...
- • Developers can use Marchex Clean Call and Nomorobo add-ons to block spam calls
- • The tutorial provides a Node.js-based implementation for call filtering
- • Twilio Voice offers integrated solutions for improving communication quality
Send Bulk SMS With PHP and Twilio
Twilio Demonstrates Bulk SMS Sending Technique Using PHP and SQLite Twilio has published a comprehensive tutorial demonstrating how developers can implement bulk SMS messaging using PHP and a SQLite database. The tutorial provides a step-by-step guide for developers looking to create scalable messa...
- • Tutorial shows how to store and retrieve phone numbers from a SQLite database for bulk messaging
- • Demonstrates PHP integration with Twilio's SMS API for sending multiple messages
- • Provides developers with a practical approach to implementing scalable messaging solutions
Twilio end-user certificates for all REST API endpoints will be rotated on April 8, 2026
Twilio to Rotate End-User Certificates for All REST API Endpoints in April 2026 Twilio is implementing a planned security update by rotating end-user certificates for all REST API endpoints on April 8, 2026. This proactive measure is designed to enhance the security and reliability of Twilio's API ...
- • Twilio will rotate end-user certificates for all REST API endpoints on April 8, 2026
- • The certificate rotation is aimed at improving security and system reliability
- • Customers should prepare for potential updates to their API integration configurations
Upcoming cipher suite list update for all Twilio REST API endpoints on June 3, 2026
Twilio Announces Planned Cipher Suite Update for REST API Endpoints in 2026 Twilio is updating its cipher suite list for all REST API endpoints, providing customers with an extended timeline to adapt to new security standards. The company will maintain backward compatibility until June 3, 2026, all...
- • Twilio is updating cipher suites for REST API endpoints
- • Extended deadline of June 3, 2026, gives customers time to prepare
- • Legacy cipher traffic will be accepted during the transition period
13 email marketing KPIs to watch closely in 2026
Twilio Reveals 13 Critical Email Marketing KPIs for Strategic Campaign Performance in 2026 Twilio's comprehensive guide explores essential key performance indicators (KPIs) that marketers should monitor to optimize their email marketing strategies in 2026. The article provides insights into metrics...
- • Identifies 13 specific email marketing KPIs crucial for measuring campaign success
- • Offers strategic guidance for interpreting and leveraging email performance metrics
- • Helps marketers make informed decisions to improve email marketing outcomes
Build a Twilio + Zoho CRM Voice Integration
Twilio Provides Tutorial for Integrating Voice Calls with Zoho CRM Twilio has published a comprehensive tutorial demonstrating how developers can create a seamless integration between Twilio's voice communication platform and Zoho CRM. The tutorial guides developers through the process of automatic...
- • Developers can learn to automatically log voice calls in Zoho CRM
- • The tutorial covers capturing both audio recordings and call transcriptions
- • Integration helps businesses maintain more comprehensive communication records
Verify Events: Message Status Event Types Pilot
Twilio Introduces Real-Time Message Status Events for Verify Platform Twilio is expanding its Verify Events capabilities by introducing a new pilot feature that provides real-time message status tracking for verification messages. This enhancement allows developers to gain more granular insights in...
- • Supports five distinct message status events: DELIVERED, UNDELIVERED, SENT, READ, and FAILED
- • Enables real-time tracking of verification message lifecycle
- • Provides developers with more comprehensive messaging insights
Introducing RCS Messaging to Canada
Twilio Expands RCS Messaging Support to Canadian Market Twilio has introduced RCS (Rich Communication Services) messaging capabilities for Canadian phone numbers through its Programmable Messaging platform. This expansion allows businesses to request RCS Sender approval from Canadian carriers and s...
- • Twilio now supports RCS messaging for Canadian phone numbers
- • Brands can submit RCS Sender requests through the Twilio Console
- • Carrier approval for RCS Senders is not guaranteed by Twilio